Service Desk Institute - Analyst - Including Exam
Become a qualified Service Desk Analyst and boost your levels of customer service support
The importance of delivering high-quality customer service in today’s support environment means that the responsibilities of IT support analysts are many. As a result, a diverse skill-set is required to meet the constantly evolving and increasing challenging demands placed on them.
Ensuring your first-line service desk team deliver excellent customer service through efficient IT support – whether it be face-to-face, via email, over the phone, by IM/SMS, chat or social media – to agreed IT service levels is vital.
This training course enables service desk and support analysts to gain a professional qualification, issued by PeopleCert, and equips them with the skills essential to delivering excellent levels of customer service and support.
Covering three days of classroom-based learning, plus the qualification exam on the last day of the course, analysts will fully explore the modules covered in the SDI Professional Standard for Service Desk Analysts and leave with a thorough understanding of best practice.
This training is delivered by the Service Desk Institute.
8 courses found
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- Delivery Format: Virtual Learning
- Date 07-09 May, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 11-13 June, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 16-18 July, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 13-15 August, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 10-12 September, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 08-10 October, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 05-07 November, 2024
- Location: Virtual
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- Delivery Format: Virtual Learning
- Date 03-05 December, 2024
- Location: Virtual
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